Terms and Conditions of Sale
1) Guarantee of Quality
: Fernglass.co.uk, guarantees that all products contained in our website are of the highest quality and that the products meet the required standards for the purpose they were intended.
2) Payment Options
: Fernglass.co.uk accepts all major credit and debit cards (no minimum) and uses a secure payment system, WorldPay, which has been developed in association with the NatWest Bank PLC.
3) Returns Procedure
: Fernglass.co.uk makes every effort to ensure your order arrives in perfect condition. However, in the unlikely event of your order not being delivered within 15 working days from the despatch date (Saturdays, Sundays & United Kingdom Public Holidays not included) customers should advise Fernglass.co.uk. Fernglass.co.uk will make every effort to locate the order, and if necessary, send a replacement at our expense or provide a full refund, subject to the correct delivery address having been supplied to us with the order. If an order arrives damaged in any way, customers should contact Fernglass.co.uk within 5 days of receipt. In this case Fernglass.co.uk will, depending upon our customers' preference, arrange for the damaged goods to be returned by recorded post or by their agents and returned to the company. Fernglass.co.uk will either send a replacement order upon confirmation that the damaged goods has been returned or make a refund.
: Refunds for valid claims will be made via the same method of payment as used to place order.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes: your name address phone number email address. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us.
Due to the nature of the glass, colour may vary slightly from the picture shown.